September 2007
H&HN: Hospitals & Health Networks;Sep2007, Vol. 81 Issue 9, p100
Trade Publication
The article discusses the significance of information technology (IT) to the health care industry. According to the article, hospitals are finding that IT-assisted customer service strategies can help the bottom line. For patients, even the best possible clinical outcome can be overshadowed by a disjointed and inefficient hospital stay, says disease and care management expert Marybeth Regan. The article notes that capacity management technology can resolve bottlenecks and increase patient satisfaction.


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