TITLE

Statistically Speaking

PUB. DATE
October 2007
SOURCE
CRM Magazine;Oct2007, Vol. 11 Issue 10, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents statistics related to customer relationship management (CRM) including the percentage of organizations that claim their CRM systems are very successful, the value of the software-as-service market and the value of the merger and acquisition deals within the outsourced customer-care industry.
ACCESSION #
26901461

 

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