TITLE

When awful service becomes normal, it's a failure of imagination

AUTHOR(S)
Dauten
PUB. DATE
January 2000
SOURCE
New Hampshire Business Review;01/01/2000-01/13/2000, Vol. 22 Issue 1, p8
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
Reflects on the need for standards on the quality of service provided by companies and other institutions. Illustration of poor service in the medical care industry; Need for creativity in improving customer services.
ACCESSION #
2674074

 

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