You Got Served

Reingold, Jennifer
October 2007
Fortune;10/1/2007, Vol. 156 Issue 7, p55
The article profiles Sue Nokes, the customer service and sales chief of T-Mobile USA, which is a subsidiary of Deutsche Telekom. A discussion of Noke's management style and the impact she has had on T-Mobile since her arrival in 2005, including getting the company to the top of J. D. Powers' ranking of customer care in the wireless industry, is presented.


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