TITLE

You Got Served

AUTHOR(S)
Reingold, Jennifer
PUB. DATE
October 2007
SOURCE
Fortune;10/1/2007, Vol. 156 Issue 7, p55
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article profiles Sue Nokes, the customer service and sales chief of T-Mobile USA, which is a subsidiary of Deutsche Telekom. A discussion of Noke's management style and the impact she has had on T-Mobile since her arrival in 2005, including getting the company to the top of J. D. Powers' ranking of customer care in the wireless industry, is presented.
ACCESSION #
26656065

 

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