TITLE

Hospital Takes 'Lean' Approach

PUB. DATE
September 2007
SOURCE
FoodService Director;9/15/2007, Vol. 20 Issue 9, p12
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that St. Vincent Health Center in Erie, Pennsylvania reduced meal delivery times for its room service program by more than half in 2007 by implementing the Lean Six Sigma approach to improving service. Barry Locke, director of food and nutrition services for the hospital, stated that average delivery time dropped from 48 minutes to 22 minutes as a result of the process.
ACCESSION #
26652644

 

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