Arkin, Anat
September 2007
People Management;9/6/2007, Vol. 13 Issue 18, p38
The article focuses on the strategy implemented by Lloyds TSB to differentiate itself from commercial banks through the nature of its customer relations. The proposals that emerged included the idea that employees should treat the business as if it were their own and not allow other people to fail. Several of the groups also asked the company to take behavior as well as results into account when reviewing individuals' performance. To bring in new talent, the bank has launched a series of schemes to improve its leadership capability through forums.


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