TITLE

Measure learning's 'return on expectations.'

PUB. DATE
September 2007
SOURCE
People Management;9/6/2007, Vol. 13 Issue 18, p12
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
This article stresses the need for learning and development interventions to be measured by examining the return on expectations rather than on return on investment. According to Martyn Sloman, adviser for learning, training and development at the Chartered Institute of Personnel and Development, training is seen as a one-off investment, towards a return on expectations. Garcia Williamson, head of talent development at Hilton, said that staff and customer surveys were also important in enabling her to meet expectations from every quarter.
ACCESSION #
26635433

 

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