Measure learning's 'return on expectations.'

September 2007
People Management;9/6/2007, Vol. 13 Issue 18, p12
This article stresses the need for learning and development interventions to be measured by examining the return on expectations rather than on return on investment. According to Martyn Sloman, adviser for learning, training and development at the Chartered Institute of Personnel and Development, training is seen as a one-off investment, towards a return on expectations. Garcia Williamson, head of talent development at Hilton, said that staff and customer surveys were also important in enabling her to meet expectations from every quarter.


Related Articles

  • HOW TO SPREAD KNOWLEDGE. Sheppard, Guy // Training Magazine;May2004, p6 

    Presents views and opinions of learning and development executives on the process, benefits and limitations of informal learning. Martyn Sloman of the Chartered Institute of Personnel and Development; Sue Whiteley of Pizza Hut U.K. Ltd.; Pat Ashworth of Cooperative Financial Services.

  • Do you want to be in L&D? Sparrow, Stephanie // Training & Coaching Today;Feb2006, p31 

    This article offers background on learning and development (L&D) specialist. Many training professionals must wonder how different is their job from what L&D specialists do. According to Martyn Sloman, adviser for learning, training and development at the Chartered Institute of Personnel and...

  • TIME TO TAKE AN INFORMAL APPROACH? Sparrow, Stephanie // Training Magazine;May2004, p5 

    Comments on the disappearing traditional training department and the deployment of informal learning. Argument of Gunnar Brückner, former chief learning officer of the United Nations Development Program on the demise of training; Contributions of Martyn Sloman, training adviser to the...

  • E-learning an essential feature of training.  // e.learning age;Jan2005, p2 

    Presents the results of a survey involving the use of electronic-learning (e-learning) for corporate training conducted by the Chartered Institute of Personnel and Development (CIPD). Requirement to be done to ensure support from line-managers on the implementation of e-learning; Percentage of...

  • Learning guru argues for context.  // e.learning age;Apr2007, p4 

    The article reports on the findings of a study of learning, training and development around the world conducted by Martyn Sloman, Learning and Development adviser at the Chartered Institute of Personnel and Development. The study concludes that the key to delivering effective training on a world...

  • Measuring the ROI of E-Learning. Gale, Sarah Fister // Workforce (10928332);Aug2002, Vol. 81 Issue 8, p74 

    Focuses on measuring return on investment (ROI) of electronic learning for employees. Cost savings associated with e-learning; Measurement of the value of e-learning; Approaches adopted by companies in measuring ROI.

  • Off-loading the burden.  // Training & Coaching Today;Feb2008, p7 

    The article considers the outsourcing of training and learning and development (L&D). A 2007 poll of 40 large British organisations conducted by KnowledgePool found that one in three said it would consider outsourcing training administration before 2009. According to Martyn Sloman, the Chartered...

  • NEWS IN BRIEF.  // People Management;5/15/2008, Vol. 14 Issue 10, p13 

    This section offers news briefs on personnel management in Great Britain. Chartered Institute of Personnel and Development (CIPD) learning, training and development adviser Martyn Sloman has been awarded a visiting Erskine fellowship at the University of Canterbury in Christchurch, New Zealand....

  • Selection of the fittest. Woolnaugh, Roisin // Training & Coaching Today;Oct2006, p6 

    The article offers guidelines on managing external trainers effectively. The author suggested that training managers must ensure that the trainers they hire can do the job and that the relationship is managed effectively. It is important to check the qualifications and credentials of any...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics