FACE TO FACE
- WELCOME. // SDM: Security Distributing & Marketing;Sep2007 Supplement, Vol. 37, p4
The article provides information on Speco Technologies in Amityville, New York. The company offers the highest quality, feature-rich residential and commercial security, Closed Circuit Television, sound and electronic accessories at competitive pricing. A commitment to personalized customer...
- SUPPORTING SUCCESS. // Security: Solutions for Enterprise Security Leaders;Sep2007 Supplement, Vol. 44, p7
The article offers information about the technical support group of Speco Technologies. The group is a value-added service that the company provides to its clients. It consists of technical support specialists who receive calls from the dealer, installer and integrator base, and aid them with...
- THE CHALLENGES OF NETWORKING. // Security: Solutions for Enterprise Security Leaders;Sep2007 Supplement, Vol. 44, p23
The article provides information on the challenges faced by technology manufacturing company Speco Technologies in the security of networking devices of the industry. The company constantly evaluates and introduce networked devices and systems, as the industry continues to integrate systems over...
- SUPPORTING SUCCESS. // SDM: Security Distributing & Marketing;Sep2007 Supplement, Vol. 37, p7
The article focuses on the technical support specialists of Speco Technologies. The technical support group, a value-added service that the company provides to its clients, receive calls from dealers, installers and integrator base. Speco's technical team aids dealers, installers and system...
- It's more than a smile. Hubbard, Andrew S. // Mortgage Banking;Jun97, Vol. 57 Issue 9, p110
Asserts that the basis of customer service in the United States should be competency, not charm. Benefits of training job skills first; Emphasis of training resources; Difficulties and cost of technical training; Cause of the failure of customer service gurus to offer technical training.
- Getting closer to the customer. // Getting Results...For the Hands-on Manager: Office Edition;Aug97, Vol. 42 Issue 8, p8
Suggests ways to help employees identify with customers and to be motivated to meet the customers' needs. Identification of the department's role in the value chain; Ways to serve customers better; How to teach employees to handle phone calls; Others.
- EMBRACING THE UPSELL. Lauderbaugh, J.J. // Catalog Age;May2002, Vol. 19 Issue 6, p49
Reports on the reinforcement of training to shift the mindset of customer service representatives (CSR) from service to sales in the U.S. Education of CRS by role-playing; Conduction of confidential interviews with CSR; Administration of training on basic customer theories and skills. INSET:...
- The lost of art of customer relations. Gray, James // Business Journal Serving Southern Tier, CNY, Mohawk Valley, Fing;05/26/97, Vol. 11 Issue 11, p4
Comments on the need for businesses to invest in customer service training for their employees. Growing deterioration of customer service in the United States; Author's own experience with poor customer service.
- The secret of lousy service and why it happens. // Corridor Business Journal;3/4/2013, Vol. 9 Issue 31, p8
The article provides an answer to a question of why does lousy service occur.