September 2007
Security: Solutions for Enterprise Security Leaders;Sep2007 Supplement, Vol. 44, p7
Trade Publication
The article offers information about the technical support group of Speco Technologies. The group is a value-added service that the company provides to its clients. It consists of technical support specialists who receive calls from the dealer, installer and integrator base, and aid them with system design, installation, product-specific questions on all of its products, and more. They help customers before and after the sale in line with its value-added mission as a company.


Related Articles

  • Theory Becomes Reality.  // Response;Jan2006, Vol. 14 Issue 4, p20 

    The article discusses the pros and cons of using automated interactive voice response (IVR) technology as against live agent operators. IVR technology has improved which makes the experience for the consumer much more comfortable. Not all consumers are willing to use the IVR technology so IVR...

  • Good service goes beyond tech support. Hohmann, Tim // InTech;Jul/Aug2012, Vol. 59 Issue 4, p51 

    The article discusses tips and techniques for providing good customer service beyond the provision of technical support. The author explains that as a customer calling in has a serious issue that needs to be addressed immediately, having a human answer the support calls is the start of having...

  • How Not to Market Your Tech Support. Brandt, D. Scott // Computers in Libraries;Sep99, Vol. 19 Issue 8, p49 

    Concentrates on mistakes to be avoided in computer technical support services. The need to recognize that technical support staff and users may not be at the same level of technical proficiency; Effective communication as learned through the author's mechanic; Focusing on the real outcome;...

  • Get the HeLP You need. Bertolucci, Jeff; Blachere, Kristina // PCWorld;Jun2001, Vol. 19 Issue 6, p86 

    Offers advice regarding computer technical support. Common problems with tech support, including being on hold for long periods of time and the failure of tech support representatives to resolve computer problems; Cost of offering tech support; Impact of working conditions in tech support on...

  • Velocity Micro Boosts Customer Care Effort. Olenick, Doug // TWICE: This Week in Consumer Electronics;3/26/2007, Vol. 22 Issue 7, p25 

    The article reports on the introduction by high-end personal computer (PC) maker Velocity Micro of a new level of customer care modeled after the attention guests receive at an upscale hotel. According to a company spokesperson, the Concierge Service gives all Velocity Micro customers a personal...

  • NEXT. Nickerson, Nate // Fast Company;Apr2004, Issue 81, p30 

    Presents an automated transcript of an online discussion between an AT&T customer service representative and a customer about installing a line.

  • Help-Desk Horrors. Sosbe, Tim // Certification Magazine;Aug2006, Vol. 8 Issue 8, p4 

    The article presents several help desk tales in the information technology world. The author said that though he finds help desk conversations funny, he is not making fun of the difficulties confronted by the people involved in those conversations. The author found several help desk tales on the...

  • Phone reps can make, break overall CS. Sambandam, Rajan // Marketing News;05/07/2001, Vol. 35 Issue 10, p13 

    Presents suggestions for the improvement of customer satisfaction from the companies' call centers. Impact of the responsiveness of customer service representatives on solving problems; Importance of training representatives; Need for professionalism among representatives.

  • CRM GOES GREEN RIGHT NOW. Beasty, Colin // CRM Magazine;Aug2006, Vol. 10 Issue 8, p15 

    The article provides information on the Enterprise Customer Service Solution from RightNow Technology used by the U.S. Environmental Protection Agency (EPA) to unify its customer contact processes. The agency was receiving about 90,000 electronic mail inquiries per month from citizens, state and...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics