Facilitation of Risk Communication During the Anthrax Attacks of 2001: The Organizational Backstory

Chess, Caron; Clarke, Lee
September 2007
American Journal of Public Health;Sep2007, Vol. 97 Issue 9, p1578
Academic Journal
This article looks at risk communications between organizations during the anthrax attacks of 2001 in the U.S. Case studies of communication in New Jersey show that existing organizational and professional networks promoted trust among decision makers which in turn improved communication to the public. Risk communication may not improve through increased centralization and control because they squash the improvisational responses needed during crises. Communication about terrorist attacks often results in confusing messages after a disruption to the usual systems of communication. Four cases are presented and discussed.


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