Syedain, Hashi
July 2007
People Management;7/12/2007, Vol. 13 Issue 14, p30
The article discusses the challenge of keeping top performers motivated. The author cites the case of Julie MacDonald, HR director at Pizza Express, who set her mind to a year ago, following the annual review that grades restaurants from A+ to D based on how busy and complex they are and how high their turnover is. MacDonald had already developed a programme to help talented restaurant managers prepare themselves for higher office as operations managers, in charge of a number of restaurants.


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