The Key to Improving the Patient Experience

Schweitzer, Sheila
August 2007
Health Management Technology;Aug2007, Vol. 28 Issue 8, p40
Trade Publication
The author reflects on the benefit of Health Savings Accounts (HSA). She says HSA offer hospitals a golden opportunity to improve a patient's entire experience with a healthcare organization, from the first point of inquiry to the final billing. A 2006 national healthcare satisfaction report from Press Ganey Associates Inc. concluded the healthcare industry in general is not successfully responding to the opportunities for improvement presented by its customers. HSA patients can choose the medical facility where they receive treatment.


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