Patients now spend average of four hours in ED; talking to them about delays eases their anger

August 2007
H&HN: Hospitals & Health Networks;Aug2007, Vol. 81 Issue 8, p57
Trade Publication
The article reports that the top priority for emergency departments in the U.S. is improving communication to patients about delays. According to a report released in June 2007 by Press Ganey, while the total time spent in the ED does have a strong impact on overall satisfaction, how well patients are informed about delays has an even greater impact.


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