TITLE

Patients now spend average of four hours in ED; talking to them about delays eases their anger

PUB. DATE
August 2007
SOURCE
H&HN: Hospitals & Health Networks;Aug2007, Vol. 81 Issue 8, p57
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that the top priority for emergency departments in the U.S. is improving communication to patients about delays. According to a report released in June 2007 by Press Ganey, while the total time spent in the ED does have a strong impact on overall satisfaction, how well patients are informed about delays has an even greater impact.
ACCESSION #
26324941

 

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