TITLE

Still navigating across the Atlantic: a view of a Virtual Reference Service for Academic Libraries

AUTHOR(S)
Carrero, Ricardo; Gestido, Rosario; Chamorro, Ricardo; Fernández, Leonor; Franco, Carmen
PUB. DATE
January 2006
SOURCE
IATUL Annual Conference Proceedings;2006, Vol. 16, p122
SOURCE TYPE
Conference Proceeding
DOC. TYPE
Article
ABSTRACT
This paper presents the Via Virtual Project, a virtual reference service designed by the University of Cadiz as a strategy in response to the new educational model in Europe. It was launched in cooperation with the University of New Mexico General Library as a bilingual reference service in real time, available 24 hours a day. The philosophy of the project will be described: the difference between virtual reference and a traditional reference service, the reorganisation of functions and activities, the acquisition of new skills by staff, the implementation of the software, and training etc. At present, the University of Cadiz Library is working in conjunction with the University of Valparaiso Library.
ACCESSION #
26225981

 

Related Articles

  • Technology: GVRL Partners To Adopt Usage-Driven Model. Enis, Matt // Library Journal;2/1/2014, Vol. 139 Issue 2, p18 

    The article gives information about Gale Virtual Reference Library (GVRL) and its usage-driven acquisition (UDA) database model as of January 2014. The article mentions that GVRL has about 8,000 titles from publishers including Facts On File, Elsevier, and Encyclopedia Britannica. It also notes...

  • Chat Reference Gets Marketing, Evaluation Tools. Kenney, Brian // Library Journal;Winter2003 Net Connect, Vol. 128 Issue 1, p4 

    Discusses two publications for online chat reference providers. 'Virtual Reference Services: Marketing Guidelines' that will help librarians plan better chat reference services; 'Statistics, Measures and Quality Standards for Assessing Digital Library Services' that will help librarians improve...

  • WE JUMPED ON THE LIVE REFERENCE BANDWAGON, AND WE LOVE THE RIDE! Schaake, Glenda; Sathan, Eleanor // Computers in Libraries;Apr2003, Vol. 23 Issue 4, p20 

    Our reference numbers were declining, and we wanted to offer live help online. But as a medium-sized library with limited resources, we knew we couldn't go it alone. That's when the 24/7 Reference bandwagon rolled into town. Patrons were arriving in droves to use our Internet stations. Web page...

  • Shoptalk. Weissman, Sara // Library Journal;Winter2000 Net Connect, Vol. 125 Issue 1, p28 

    Offers questions and answers, advice and concerns regarding electronic references. Models to follow such as the Virtual Reference Desk project; Efforts of the Library of Congress; Training a staff.

  • CrossRef Free OpenURL Tool. Rogers, Michael // Library Journal;9/15/2005, Vol. 130 Issue 15, p26 

    The article evaluates the CrossRef free OpenURL tool. CrossRef has launched a free OpenURL resolver "to facilitate navigation of the 17 million items now registered" on the reference-linking service. The tool works as a digital object identifier search resource and is compliant with the NISO...

  • To Chat Or Not to Chat --Taking Another Look at Virtual Reference. Coffman, Steve; Arret, Linda // Searcher;Jul/Aug2004, Vol. 12 Issue 7, p38 

    This article assesses the growth of virtual reference systems in the U.S. as of July 2004. Even back in 1999, traditional library reference was in trouble following the appearance of the Web in the early 1990s. More and more people were going to the Internet to get their information, and...

  • OCLC Acquires 24/7 Reference.  // Library Journal;9/15/2004, Vol. 129 Issue 15, p22 

    Reports that the Online Computer Library Catalog acquired the Metropolitan Cooperative Library System's (MCLS) 24/7 Reference service, which it will combine with its QuestionPoint service. Developed jointly by Online Computer Library Catalog (OCLC) and the Library of Congress, QuestionPoint is...

  • The Development of Context-Sensitive Linking. Grogg, Jill E. // Library Technology Reports;Jan/Feb2006, Vol. 42 Issue 1, p14 

    The article presents OpenURL as the solution to context-sensitive linking problems using dynamic linking technology. OpenURL is the most widely used context-sensitive dynamic link because of its useful features. It creates a seamless research environment. The technology of the OpenURL identifies...

  • After School and Online. Thompson, Joseph // Library Journal;Winter2003 Net Connect, Vol. 128 Issue 1, p35 

    Discusses the AskUsNow! chat digital reference service offered by the Baltimore County and Harford County Public Libraries in Maryland. Design of the service; Problems that were encountered in developing the technology; Features that students look for in a digital reference service; Software...

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics