Ombudsman claims quick success

July 2007
Utility Week;7/27/2007, Vol. 27 Issue 18, p9
Trade Publication
The article reports that the use of the independent Energy Supply Ombudsman dispute resolution scheme set up in July 2006 following Energywatch's billing supercomplaint is rising faster than the equivalent scheme for telecoms, Otelo. The first annual report from the energy ombudsman revealed that in the ninth month of the scheme, around 110 complaints forms were issued, more than four times the number at the equivalent stage of Otelo's development.


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