TITLE

Ombudsman claims quick success

PUB. DATE
July 2007
SOURCE
Utility Week;7/27/2007, Vol. 27 Issue 18, p9
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports that the use of the independent Energy Supply Ombudsman dispute resolution scheme set up in July 2006 following Energywatch's billing supercomplaint is rising faster than the equivalent scheme for telecoms, Otelo. The first annual report from the energy ombudsman revealed that in the ninth month of the scheme, around 110 complaints forms were issued, more than four times the number at the equivalent stage of Otelo's development.
ACCESSION #
26164987

 

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