All Great Hospitals Want to Be Great Hospitals

Molpus, Jim
August 2007
HealthLeaders Magazine;Aug2007, Vol. 10 Issue 8, p31
The article focuses on the efforts by hospitals in the U.S. to achieve excellence. According to Thomas Royer, president and chief executive officer of CHRISTUS Health, excellence is a necessity for the hospital. CHRISTUS follows a step-by-step process in planning for excellence. It first sets a clear direction and creates a system of measurement for excellence in clinical quality, service quality, business literacy and community value. It then holds its people accountable for excellence.


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