- Brave new world. Hogge, Becky // New Statesman;6/12/2006, Vol. 135 Issue 4796, p56
In this article the author discusses technophobia, calling it the largest obstacle to a revolution on the Internet. The author reasons that the most interesting sites on the web are the ones produced by individuals, not by countries, organizations or corporations. She also points out that the...
- Should We All Be Technophiles? Bell, Mary Ann // MultiMedia & Internet@Schools;Jan/Feb2007, Vol. 14 Issue 1, p34
The article presents the results of a survey on whether the problem of technophobia was still an issue on U.S. campuses. Many people replied affirmatively. One respondent suggested that not everyone must become a technophile, and that many wonderful teachers do very well without that much use of...
- Billing for value-added IP services. Uberoi, Anil; Hoff, Paul M. // Telecommunications - Americas Edition;Aug99, Vol. 33 Issue 8, p36
Discusses customer care and billing solutions for Internet service providers. Value-added services; Differentiation of business and consumer services; Trends driving the development of new services.
- The case for self-serve care. LEVINE, SHIRA // America's Network;01/01/99, Vol. 103 Issue 1, p80
Discusses customer care operations by Internet service providers. Examples of investments made on customer care; Cost savings in moving customer care onto the Internet; Increased customer satisfaction; Information on how using the Internet for customer self-service can backfire.
- e-Commerce nets more than convenient purchasing. Reitz, Victoria; Bean, Robert W. // Machine Design;12/07/2000, Vol. 72 Issue 23, p216
Asserts that the ability to exchange quality information directly with customers is the inherent value of the Internet. Decline in time-to-procurement process because of quality communication; Demand of customers for a Web site that acts as a virtual library.
- The Internet of Things Changes the Company-Customer Relationship. Weichselbaum, Paul // Harvard Business Review Digital Articles;6/29/2015, p2
The article discusses how Internet of things (IoT) technologies can help companies transform their customer service models, promote recruitment of technically-skilled service representatives and improve customer experience.
- Growing business with online retailing. Miller, Chris // Aftermarket Business;Jul2006, Vol. 116 Issue 7, p6
The article discusses the significance of multi-platform electronic commerce solution providers in offering local companies with a chance to reach global audiences. These e-commerce providers reaches the leading online shopping sites, inventory management, and customer service. Charges of the...
- TRAVEL AGENCIES: A SERVICE INDUSTRY IN TRANSITION IN THE NETWORKED ECONOMY. Dilts, Jeffrey; Prough, George // Marketing Management Journal;Summer2003, Vol. 13 Issue 2, p96
The Internet, electronic commerce, increased competition and changing customer expectations are chipping away at the traditional ways of doing business in the travel services industry and threatening the survival of travel agencies. To avoid disintermediation (the elimination of the travel...
- The People Factor. Cannon, Bill // Motor Age;Nov2000, Vol. 119 Issue 11, p5
Focuses on the efforts of dotcom companies to develop relationships with the automotive service industry. Main quality sought by service dealers from Internet companies; Value of an electronic ordering system for the industry; Implications of the advent of the Internet industry for service dealers.