Haugsted, Linda
July 2007
Multichannel News;7/23/2007, Vol. 28 Issue 29, p48
This article discusses the challenge for customer-service operations in helping technophobes with high-speed data service. Cable and telephone companies are constantly called on to solve the technical issues of high-speed Internet subscribers. It suggests that the alternative solution to consumers is to seek help from a hardware vendor or a third-party repair service.


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