Vertical Markets

Fernekees, Bob
August 2007
CRM Magazine;Aug2007, Vol. 11 Issue 8, Special section p2
Trade Publication
The article introduces a series of reports concerning software packages that have been optimized for vertical markets. They include RightNow Telecom, RightNow Higher Education, RightNow Government, RightNow Retail, Infor CRM Epiphany, eGain Serviceâ„¢ and the Sterling Selling and Fulfillment Suite.


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