TITLE

CRITICAL CARE FOR HEALTH RECORDS

AUTHOR(S)
Lager, Marshall
PUB. DATE
August 2007
SOURCE
CRM Magazine;Aug2007, Vol. 11 Issue 8, p42
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the use of NextNine's Virtual Support Engineer software by Allscripts. It performs all the routine maintenance that would normally fall to technology personnel and alerts service engineers when a problem is developing that is beyond the software's scope. Within 90 days of deployment, Allscripts had avoided many instances of client downtime. Allscripts is planning to integrate NextNine into the ticketing system so it can actually open up a service ticket when intervention is needed.
ACCESSION #
26051094

 

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