TITLE

Paper Cuts

AUTHOR(S)
Ellison, Carol
PUB. DATE
August 2007
SOURCE
CRM Magazine;Aug2007, Vol. 11 Issue 8, p22
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the continued increase in electronic billing activity. The 2007 Consumer Bill Payment Survey showed that the volume of online billing activity exceeds the volume of paper bills paid by households that have Internet access. Even as consumers embrace the security, convenience and environmental-friendly assurances that e-billing affords them, billers do enjoy significant cost savings over paper-based billing, particularly when the value of customer relationships is factored in.
ACCESSION #
26051087

 

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