Sell Me Something, Please!

Terrero, Ruthanne
July 2007
Travel Agent;7/30/2007, Vol. 330 Issue 8, p8
Trade Publication
The article discusses the author's experience of meeting a veterinarian with poor customer service. Despite being excited about the convenience, since the veterinary office is nearer to her home, she noticed that the doctor failed to satisfy her by refusing to talk and by methodically writing down all the rules to be followed. Thus, instead of switching from her regular veterinarian, she insisted to disregard such plan due to poor customer service.


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