Amidst ops' customer dissatisfaction woes, cable telephony gets applause

August 2007
CED;Aug2007, Vol. 33 Issue 8, p6
Trade Publication
The article focuses on the Verizon Communications Inc.-commissioned survey conducted by Flake-Wilkerson Market Insights LLC in U.S. markets where Verizon's FiOS Internet and television services are available, and participants were unaware of who had commissioned the poll. Results indicate that the customers like Verizon more than most cable customers like their operator. In addition, Verizon beat the top five competitors on overall performance, quality and reliability, and customer service.


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