Closed claim study can show what's really wrong

August 2007
Healthcare Risk Management;Aug2007, Vol. 29 Issue 8, p92
EXECUTIVE SUMMARY. A closed claim study focusing on surgeons reveals that a lack of communication is the root cause of most adverse events and medical errors. Similar results could be found for health care in general, the lead author says. • Closed claim studies can reveal more useful information about your own organization than generalized information about risk management. • Be prepared to act on your findings from a closed claim study rather than simply documenting your failings. • Don't be afraid to study "unsolvable" problems with a closed claim study. INSET: Doctors often need to ask for more info.


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