TITLE

Infinite Excellence

AUTHOR(S)
Cunningham, Lynne; Weber, Zani; Cook, Karen
PUB. DATE
June 2007
SOURCE
Marketing Health Services;Summer2007, Vol. 27 Issue 2, p13
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article looks at the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey, which measures patients' opinions of the medical care they received at a given hospital. According to the article, the HCAHPS is experience-based rather than based on patient satisfaction levels. HCAHPS was created by the U.S. Centers for Medicare and Medicaid Services and the Agency for Healthcare Research and Quality. The article discusses hospital reimbursements, hospital marketing, and the National Quality Forum.
ACCESSION #
25914889

 

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