Customer Satisfaction

Shalfi, Marissa
July 2007
FoodService Director;7/15/2007, Vol. 20 Issue 7, p48
Trade Publication
The article focuses on the role of customers in the success of promotion events by food operators. Involving customers in promotions can help ease the financial burden. According to Dave Furhman, director of dining programs at Johns Hopkins University, the best foodservice promotions and activities are student driven. At St. Joseph Memorial Hospital in Murphysboro, Illinois, food service manager Cyndi Lindl has partnered with the hospital's mission and values team on several promotions.


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