Patient Satisfaction Soars at Sault Area Hospital

July 2007
FoodService Director;7/15/2007, Vol. 20 Issue 7, p7
Trade Publication
The article reports on the increase in patient satisfaction being received by the dining services department at Sault Area Hospital in Ontario. The dining service department led by manager of dietetics and food services Donna Larkin received a patient satisfaction score of 52 percent in February 2007. But after two months, they received a score of 90 percent. According to Larkin, the changes made by the department include the use of a new tray-cart system and improvement in customer service.


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