When clients ATTACK

Kramer, Jim
July 2007
Firstline;Jul2007, Vol. 3 Issue 6, p14
The article focuses on the factors that contribute to the negative behavior of veterinary clinic clients. It notes that clients criticize veterinary professionals for failure to provide a variety of wants. It states that grieving pet owners can behave irrationally. It stresses that clients may have special bond with their pets due to symbolic importance such as parents or spouse who died.


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