Web site e-mail can be a black hole

McNamara, Paul
February 1999
Network World;02/08/99, Vol. 16 Issue 6, p29
Trade Publication
Discusses the results of a survey on the 100 largest corporations on their response time to e-mail inquiries. Companies that were able to reply to the inquiries; Companies that failed to reply at all; Failure of companies to recognize e-mail as an important mode of communication with its customers.


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