Customers must be at heart of PR09

June 2007
Utility Week;6/22/2007, Vol. 27 Issue 13, p7
Trade Publication
The article focuses on the satisfaction of water customers with the services provided by suppliers since privatization according to British Consumer Council for Water (CCWater) chief executive Tony Smith. He noted that many customers perceived the sector as a monopoly. Smith cited that CCWater seeks to collaborate with the industry and the government to deliver good services for the customers.


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