TITLE

Customers must be at heart of PR09

PUB. DATE
June 2007
SOURCE
Utility Week;6/22/2007, Vol. 27 Issue 13, p7
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the satisfaction of water customers with the services provided by suppliers since privatization according to British Consumer Council for Water (CCWater) chief executive Tony Smith. He noted that many customers perceived the sector as a monopoly. Smith cited that CCWater seeks to collaborate with the industry and the government to deliver good services for the customers.
ACCESSION #
25696039

 

Related Articles

  • Marketing a technical business. P. Karbowiak // Water Science & Technology: Water Supply;2003, Vol. 3 Issue 1/2, p433 

    Until recently most water utilities have operated as a public service. The market is still predominantly a natural monopoly. The significant infrastructure requirements militate against service duplication and competition. Generally customers do not have the option of changing service providers....

  • In the pipeline: securing success in water services. Weeden, Robert; Clarke, Barrie // Consumer Policy Review;Sep/Oct2003, Vol. 13 Issue 5, p180 

    Since privatisation, the water companies have hugely improved environmental standards and customer service. With the water price review looming, it is essential that gains are not squandered. The review process has steadily improved, most notably with greater customer involvement in the 2004...

  • Take five. Andrews, Annabel // Utility Week;10/15/2010, Vol. 33 Issue 10, p18 

    The article offers insights from British Consumer Council for Water Chief Executive Tony Smith about their achievements and the future of water consumer representation in Great Britain. He believes that satisfied customers are good for the industry as a whole. He points out that they have put a...

  • Forced separation. Hawkins, Nigel // Utility Week;2/15/2002, Vol. 17 Issue 7, p16 

    Reports on issues involved in the proposal made by Ofwat to consolidate the British water industry. Acquisition and merger activities in the water utility sector; Discussion on industrial monopoly; Regulation on the privatization of industries; Financial advantage on the acquisition made by...

  • Satisfaction levels on the rise.  // Finance Week;8/18/2003 Corporate Survey, p8 

    Reports on the level of service delivered by Johannesburg Water in South Africa. Percent of customers who were satisfied with the professionalism of the service; Need to improve the utility's public awareness; Payment levels.

  • CC top. Smith, Tony // Utility Week;9/14/2007, Vol. 27 Issue 21, p18 

    An interview with Tony Smith, chief executive of the Consumer Council for Water (CCWater), about the goal of the council to put consumers at the heart of the 2009 water industry periodic review called PR09 for England and Wales, is presented. He says that customers are resentful of the water...

  • Water Services Department Puts Technology to Work. Benstead, Bob // WaterWorld;Sep2008 Water Utility Supplement, p18 

    The article reports on the move of water utilities to integrate technologies that would cater to their operational needs in the U.S. According to the article, various industries have upgraded their equipment to give better service to consumers. In addition, it states the numerous benefits that...

  • Utilities Score Above-Average Grades for Service.  // American Gas;Jun2003, Vol. 85 Issue 5, p11 

    Reports on the result of a study examining the perceptions of customers on the service quality of various industries conducted by the National Regulatory Research Institute in the U.S. Grade received by natural gas utilities; Rank of water companies among the pubic utilities; List of industries...

  • New customer champion chief.  // Utility Week;10/7/2005, Vol. 24 Issue 8, p4 

    Reports on the appointment of Tony Smith as CEO of the association Consumer Council for Water (CCWater) in Great Britain. Information on the operation of the association; Regional chairmen appointed by CCWater.

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics