TITLE

Shepway Council ups use of online services with open source system

AUTHOR(S)
Hadfield, Will
PUB. DATE
May 2007
SOURCE
Computer Weekly;5/17/2007, p53
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the impact made by the open source payments processing system installed by Shepway District Council in Kent, England. The council uses open source cash receipting application to process customer payments received from its contact center and website that links to the different portals specified by the type of payments. According to Shepway District Council, residents are using the system to transact businesses and payment services and thus decreasing the amount of calls received by call centers by 20% which saves about £2,700. In addition, the Council also offers an Intranet service that allows employees to do online transactions of businesses and payments.
ACCESSION #
25636542

 

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