Taking the sting out of a complaint

Wallington, Andrea
June 2007
GP: General Practitioner;6/15/2007, p40
The article discusses ways on how general practitioners (GP) in Great Britain respond to a medical complaint. It was cited that it is better to quickly and sympathetically respond to a patient's grievance in order to take the sting out of complaint and to prevent it from escalating. It was further noted that GPs should apologize whenever it is appropriate since it is what patients want to hear. It is also necessary to record the date when the complaint is received.


Related Articles

  • Saying sorry works. Thomas, Tania // New Zealand Doctor;3/23/2005, p16 

    Illustrates the importance of apologising to the patients complaints. Reason behind patients complain; Actions to be taken by general practitioners to apologise to the patients; Explanation on distinguishing expressions of dismay and responsibility.

  • GPs list removal complaints rise by 16%.  // Pulse;11/14/2012, Vol. 72 Issue 37, p2 

    The article informs that complaints against general practitioners for removing patients from their practice lists have risen by 16 percent.

  • Double-dipping doc. JDM // New Zealand Doctor;2/23/2011, p17 

    The article focuses on a concerned woman in New Zealand who called the fraud hotline of the District Health Board of New Zealand after the discharge of her daughter was delayed because the full-time employed physician was not available for two days.

  • GP deserves apology after patient's unfounded complaint. Rahman, Sadequr // Pulse;10/10/2012, Vol. 72 Issue 33, p20 

    A letter to the editor is presented in response to an article on a general practitioner facing a complaint.

  • Complaints against GPs top of health and disability statistics. Taylor, Cliff // New Zealand Doctor;2/18/2015, p8 

    The article offers the insight of Medical Council chair Andrew Connolly regarding the high number of complaints against general practitioners (GPs) in New Zealand based on the "Annual Report of the Health and Disability Commissioner." INSET: No medical director to rule them all at Midlands.

  • Complaints may shock but remember your right to appeal HDC decisions. Corwin, Paul // New Zealand Doctor;11/25/2015, p18 

    A letter to the editor about the complaints by general practitioners against the health and disability commissioner (HDC) in New Zealand is presented.

  • Fitness to practise: dealing with performance issues and with complaints. Rughani, Amar // InnovAiT;Apr2011, Vol. 4 Issue 4, p241 

    The article offers information on the overview of the "fitness to practice" performance area which deals with the performance issues and the complaints. It says that the fourth competence progression focuses on the actions needed to protect the patients from the risks brought by the...

  • GPs face unfair remediation threat. Rimmer, Abi // GP: General Practitioner;10/10/2012, p1 

    The article presents information on warning from the Royal College of General Practitioners (RCGP) that general practitioners (GP) could be forced to undergo remediation when revalidation starts unfairly. It is stated that GPs will face the situation because of variability in the handling of...

  • GP going to High Court over privacy. Topham-Kindley, Liane // New Zealand Doctor;11/18/2009, p3 

    The article discusses the handling of a complaint against a general practitioner (GP) by a privacy commissioner in the High Court in New Zealand. Invercargill GP Rob Henderson is taking to task privacy commissioner Marie Shroff in a judicial review of the process after a complaint filed against...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics