TITLE

Taking the sting out of a complaint

AUTHOR(S)
Wallington, Andrea
PUB. DATE
June 2007
SOURCE
GP: General Practitioner;6/15/2007, p40
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article discusses ways on how general practitioners (GP) in Great Britain respond to a medical complaint. It was cited that it is better to quickly and sympathetically respond to a patient's grievance in order to take the sting out of complaint and to prevent it from escalating. It was further noted that GPs should apologize whenever it is appropriate since it is what patients want to hear. It is also necessary to record the date when the complaint is received.
ACCESSION #
25580449

 

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