Raising the bar through forced obsolescence

Shutan, Bruce
June 2007
Employee Benefit News;Jun2007, Vol. 21 Issue 8, Special section p12
The article focuses on the changes in technology, functionality and processing of employee benefits data in the U.S. from 1987-2007. An overview of the emergence of interactive voice response systems at the end of the 1980s is presented. It describes the personal computer applications in the office environment. Information on the impact of decision-support tools on employee benefits is outlined.


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