TITLE

Self-evaluation makes for happier staff

PUB. DATE
June 2007
SOURCE
People Management;6/14/2007, Vol. 13 Issue 12, p17
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article reports that a customer service programme that asks call-centre workers to rate their own performance has achieved impressive results for a health maintenance organization called ConnectiCare in Great Britain. The firm has excelled in customer service, being voted the sixth-best organization of its type in the U.S. The scheme also gives the firm's 70 call-centre representatives the chance to assess their own performance on a scale of one to 100.
ACCESSION #
25547686

 

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