Proactive Problem Solving for BlackBerrys

Bearly, Megan
June 2007
Windows IT Pro;Jun2007, Vol. 13 Issue 6, p19
The article discusses the use of the BoxTone for BlackBerry from BoxTone in monitoring and managing BlackBerry personal digital assistants. BoxTone monitors BlackBerry Enterprise Server (BES) and other infrastructure components and the path of every single e-mail message sent to a user's device. BoxTone sends alerts to administrators' computers and mobile devices when problems are detected.


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