Ombudsman faces check up from regulator

June 2007
Utility Week;6/1/2007, Vol. 27 Issue 10, p5
Trade Publication
The article reports on the decision of the British Office of Gas and Electricity Markets (OFGEM) to review the effectiveness and role of the Energy Supply Ombudsman a year after it was established to offer an alternative dispute resolution scheme for domestic energy customers. The review would consider whether the ombudsman had caused suppliers to enhance their complaints-handling procedures. The review would also consider whether the scope of the ombudsman should be broadened.


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