KIOSK CHECKIN for the Hospitality Industry: Challenges and the Way Forward

Amdekar, Jay; Chrestman, Criss
July 2007
Hospitality Upgrade;Summer2007, p160
Trade Publication
The article presents several business benefits that a hospitality industry can achieve that includes faster customer service, reduction in staffing costs and opportunities for cross sell. It also introduces various factors in deploying kiosks which include legacy property management systems, electronic key technology and inappropriate kiosk design and planning. This proves that adding kiosks to the operation requires fundamental changes to support business processes.


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