Ex-MCI customers hit by Cable & Wireless blues

Pappalardo, Denise
January 1999
Network World;01/11/99, Vol. 16 Issue 2, p1
Trade Publication
Focuses on the problems encountered by Cable & Wireless' MCI Internet customers in the United States. Complaints about a lack of customer service, sales support and general responsiveness; Cancellation of customers' contracts and shift to competing service providers; Cable & Wireless' purchase of MCI Internet business; Company profile.


Related Articles

  • Cable & Wireless invests $20M in GorillaPark.  // RCR;07/10/2000, Vol. 19 Issue 28, p24 

    Reports on the announcement made by Cable & Wireless that it is investing millions of dollars in European Internet business accelerator GorillaPark.

  • The offshore office. Bowry, Kavita // Telecommunications - International Edition;Aug97, Vol. 31 Issue 8, p91 

    Focuses on the alliance between Cable and Wireless Communications (CWC) and EAE Ltd. Working agreement between the two parties; Contracts won by the alliance; Link to a joint venture formed by CWC's parent Cable and Wireless and Schlumberger; Alliance's plans to offer customers with a...

  • CWC takes axe to marketing team. Day, Julia; Conley, Clare // Marketing Week;4/9/1998, Vol. 21 Issue 6, p5 

    Reports on the restructuring of Cable & Wireless Communications. Indication that the company has decreased staff in its central marketing department; How many marketing posts have been terminated; Details on the company's affiliation with Grey Integrated company.

  • Lord Young's Chinese puzzle. Woolcock, Keith // Management Today;Sep94, p32 

    Presents a company profile of Cable and Wireless Communications. Expansion into the Asian region; Benefits of technological innovations to company; Management strategies of company chairman Lord Young.

  • British shops pitch global computer account.  // Adweek Western Edition;9/13/93, Vol. 43 Issue 37, p18 

    Lists three companies negotiating with Cable and Wireless Communications Inc. for an ad campaign of a computer system designed for worldwide corporations. Chiat/Day; Saatchi & Saatchi Business; Hoare Wilkins.

  • CWC hit by mailing gaffe. Marshall, Sharon // Marketing Week;12/11/1997, Vol. 20 Issue 37, p7 

    Discloses that Cable & Wireless Communications (CWC) has committed a blunder in its direct-mail campaign by sending out thank-you letters to people who have never communicated with the company. Cost of the campaign; Volume of calls made by confused mail recipients to the company's customer...

  • Transpacific cable. Johnson, Debra; McCormick, Nicole // Broadcasting & Cable;11/18/96, Vol. 126 Issue 48, p71 

    Reports on Cable and Wireless Communications' memorandum of understanding with the Chinese government to build a fiber-optic submarine cable linking North America and China.

  • U.K. cable debutant in expansion mode. Dawtrey, Adam // Variety;03/31/97, Vol. 366 Issue 9, p44 

    Reports on expansion plans of Cable & Wireless Communications. Upgrade of the company's cable networks for digital television; Development of movie channels, pay-per-view and video-on-demand services; Negotiations with major studios to prevent BSkyB from securing exclusive access to Hollywood...

  • Cable & Wireless joins int'l ATM party. Rohde, David // Network World;07/07/97, Vol. 14 Issue 27, p31 

    Reports on Cable & Wireless Communications Inc.'s launch of its international asynchronous transfer mode (ATM) service called Global ATM. Variable bit rate and nonreal-time virtual circuits offerings; Alternative to high-capacity private data line; Comparisons with other similar offerings;...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics