People see red over new billing systems

Mair, Vibeka
May 2007
Utility Week;5/25/2007, Vol. 27 Issue 9, p9
Trade Publication
The article reports on the increase in the number of complaints against water utilities over problems with new water billing systems at Severn Trent, South East Water, Southern Water and United Utilities in Great Britain in the 2006 to 2007 period, according to the Consumer Council for Water (CCWater) watchdog. It says that issues with bills and charging represented 49 percent of all complaints. It adds that complaints against Bristol Water declined by approximately one-third.


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