TITLE

UC For All Employees Transforms The Enterprise

AUTHOR(S)
Rybczynsid, Tony
PUB. DATE
June 2007
SOURCE
Business Communications Review;Jun2007, Vol. 37 Issue 6, p30
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article refers to three types of workers--knowledge, information, and service--and discusses unified communications (UC) that enhance productivity at the individual, group, and organizational levels. Embedded real-time communications can accelerate business processes and create personalized methods for client communications. The UC applications that are based on SIP and communications-enabled business processes based on Service Oriented Architecture (SOA) will have a positive effect on next-generation contact centers.
ACCESSION #
25386922

 

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