Baxter, Lynne; MacLeod, Alasdair
April 2007
People Management;4/5/2007, Vol. 13 Issue 7, p38
The article discusses how improvement programmes can seriously damage an organisation. In most cases, problems included poor leadership, particularly where egotistical managers wanted to use these initiatives to further their careers rather than focusing on the organisation. An example of a failed improvement program occurred at an airport in Europe which resulted to high labor turnover.


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