TITLE

Accountability

AUTHOR(S)
Patterson, John R.; Bell, Chip
PUB. DATE
May 2007
SOURCE
Leadership Excellence Essentials;May2007, Vol. 24 Issue 5, p12
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on accountability. The authors claim that accountability is the key for trust between leaders and workers and employees and customers. They explain that without trust, leaders cannot provide the service that drives customer loyalty. The four paths of accountability are discussed.
ACCESSION #
25310782

 

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