TITLE

Know All, See All

AUTHOR(S)
Bailor, Coreen
PUB. DATE
June 2007
SOURCE
CRM Magazine;Jun2007, Vol. 11 Issue 6, p40
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article talks about the mobile field service management approach by TEMSCO Solutions, a provider of energy and security management services. TEMSCO implemented Salesforce Service & Support portal with Salesforce.com, which allows customers to find answers quickly, resolve issues online and connect with other customers. TEMSCO has improved its ability to accurately document contact and account information and has improved its problem resolution.
ACCESSION #
25310733

 

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