Bailor, Coreen
June 2007
CRM Magazine;Jun2007, Vol. 11 Issue 6, p40
Trade Publication
The article focuses on the call center activity of the Solid Waste Department (SWD) of the city of Tampa, Florida. The department used the hosted version of Cincom Systems' Synchrony which is a multi-channel contact center and unified agent desktop solution. Synchrony provides SWD automatic customer data and history, the ability to track and assign complaints and tracks call volume, agent activity and overall call center performance.


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