TITLE

CLEANED-UP VISIBILITY

AUTHOR(S)
Bailor, Coreen
PUB. DATE
June 2007
SOURCE
CRM Magazine;Jun2007, Vol. 11 Issue 6, p40
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the call center activity of the Solid Waste Department (SWD) of the city of Tampa, Florida. The department used the hosted version of Cincom Systems' Synchrony which is a multi-channel contact center and unified agent desktop solution. Synchrony provides SWD automatic customer data and history, the ability to track and assign complaints and tracks call volume, agent activity and overall call center performance.
ACCESSION #
25310732

 

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