Statistically Speaking

June 2007
CRM Magazine;Jun2007, Vol. 11 Issue 6, p16
Trade Publication
This section offers updates on the customer relationship management industry in the U.S. Businesses in North America will be spending $23.9 billion in 2007 on business intelligence (BI) and performance management (PM). There are more than 50 percent of companies planning double-digit percentage increases in search marketing budgets. The market for speech analytics will be increasing by 100 percent in 2007 and 2008 as the fastest growing sector in the contract center technology market.


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