We Can't Rewind, We've Gone Too Far

Jacobs, Ian
June 2007
CRM Magazine;Jun2007, Vol. 11 Issue 6, p10
Trade Publication
The article discusses the place of video communications in customer interactions. Companies may provide video-enabled contact interactions so that customers travel to a central location to use a shared video-enabled mechanism. Retailers could create a contact center using specialists in audio equipment, cameras, high definition television (HDTV), in which consumers could indicate which product area they are interested in discussing and be connected.


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