TITLE

When you have a serious adverse event should you apologize, waive charges?

PUB. DATE
March 2007
SOURCE
Same-Day Surgery;Mar2007, Vol. 31 Issue 3, p29
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
Apologizing for serious adverse events to patients and their families can help decrease your liability. • Two national groups of employers have called on hospitals to apologize and waive charges for 28 "never" events, including several surgical mistakes. • The University of Michigan Health System saw its cases drop from 262 to fewer than 100 after it took a full disclosure approach that included apologizing and not settling cases that were without merit. • Look at waiving charges on a case-by-case basis, experts advise.
ACCESSION #
25292457

 

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