TITLE

Perceived Indifference

AUTHOR(S)
Schell, Suzanne
PUB. DATE
May 2007
SOURCE
Sales & Service Excellence Essentials;May2007, Vol. 7 Issue 5, p12
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article presents a checklist of questions for evaluating the quality of service provided by a business to its customers or whether customers perceive indifference. Customer service and experience are significant to customer retention. Negative experiences for customers are created by perceived indifference.
ACCESSION #
25283433

 

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