Respond to a complaint

May 2007
Pulse;5/17/2007, Vol. 67 Issue 19, p28
The article offers tips on how the general practitioner should respond to a complaint. The tips include, the need to produce an evidence if the complaint will end up in civil case or independent review. Whenever the complaint letter is received, the defense organization should be contacted before making any response. In addition, the complaints need to be discussed at the clinical governance meeting as a significant event.


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