TITLE

Driven Crazy

PUB. DATE
June 2007
SOURCE
Conde Nast Traveler;Jun2007, Vol. 42 Issue 6, p68
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The author advises and assists a reader who complained that U.S.-based car rental company Europe by Car did not acknowledge her letter asking for a refund. The reader laments Europe by Car's failure to provide her family with a replacement vehicle in a timely and efficient manner during their summer trip to France. A Europe by Car customer service agent apologized to the family and convinced Citer, the company's local affiliate in France, to refund the full prepaid cost of the rental.
ACCESSION #
25221657

 

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