Good, bad of retail service

Evans, Gary
May 2007
Furniture/Today;5/21/2007, Vol. 31 Issue 36, p1
Trade Publication
The article highlights a report by Richard Fenton and wife/business partner Andrea Waltz about retail service in the United States. Fenton and Waltz visited chin and independent retailers in stand-alone stores and in malls in businesses. They concluded that salespeople have four basic selling styles. Fenton and Waltz studied various factors relating to customer service. Furniture stores ranked in the middle of the 20 store categories.


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