TITLE

Good, bad of retail service

AUTHOR(S)
Evans, Gary
PUB. DATE
May 2007
SOURCE
Furniture/Today;5/21/2007, Vol. 31 Issue 36, p1
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article highlights a report by Richard Fenton and wife/business partner Andrea Waltz about retail service in the United States. Fenton and Waltz visited chin and independent retailers in stand-alone stores and in malls in businesses. They concluded that salespeople have four basic selling styles. Fenton and Waltz studied various factors relating to customer service. Furniture stores ranked in the middle of the 20 store categories.
ACCESSION #
25158930

 

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